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Entries in SLCC (2)


Guide to family law complaints

One in five complaints about solicitors relate to family law work.  When the Scottish Legal Complaints Commission (SLCC) found this out through their research they produced a guide setting out how best to work with your solicitor on family issues and what to do if you have problems.

It covers ten things to consider when going to a solicitor:

  • Be clear from the start about the outcome you want and ask if this is achievable
  • Prepare for the first meeting with your solicitor
  • Ask about likely costs
  • Get an idea of how long the process might take
  • Understand how your solicitor will communicate with you
  • Ask questions if you feel there is something you don’t fully understand
  • Be open and truthful
  • Understand what to expect if the matter goes to court
  • Be clear about the benefits and restrictions of legal aid
  • Remember that you have the right to challenge or complain

Complaints about solicitors are dealt with by the SLCC, but you have to have raised them with the solicitor's firm first, and some issues such as conduct are dealt with by the Law Society of Scotland.


Video explains how to complain about solicitors


A new video about making a complaint about your solicitor has been produced by the Law Society of Scotland and the Scottish Legal Complaints Commission (SLCC).

This explanation of the way in which these two bodies handle complaints is welcome, although it might be even better if there was a simpler system with one complaint handling body and more power to act when necessary.

The video explains that you start with raising the complaint with your solicitor or with the firms "complaints partner" and if not satisfied go on to one of these two bodies.  Service complaints can go straight to the SLCC, whereas conduct complaints have to go to the Law Society's complaints committee.