WhatsApp Groups
First draft of Code of conduct for WhatsApp groups
Families Need Fathers Scotland (FNFS) brings together parents and other family members to discuss the issues they are facing and share experience and solutions. This networking includes our monthly group meetings in six locations, parenting and other courses that we organise, and meetings such as DNA in Glasgow which enable people to stay in touch and learn more after taking part in training. As well as meetings, we are making increasing use of WhatsApp networks to enable private messaging between people in these groups, allowing them to raise and discuss issues at any time and seek support.
These WhatsApp groups have been operating very well since Autumn 2018 - 7960 messages were exchanged in the Glasgow group over the first 4 months (an average of 66 messages/day). These messages ranged from requests for help with legal or court issues, report backs after hearings or when other changes happen, hints about good local activities for children and a lot of useful and supportive comments and suggestions.
FNFS staff are monitoring the WhatsApp conversations and will try and provide answers to unanswered questions. We are also very grateful for the people who have volunteered to oversee and administer each group to try and ensure that information provided is accurate and messages are relevant.
To assist this we are developing a new web site which will provide a source of fully checked information on legal and other issues as a point of reference. This data will try and cover all the questions raised on WhatsApp and in local group meetings and other enquiries – hopefully it will build into a very useful reference source.
FNF Scotland intends to spread the use of WhatsApp so that anyone who contacts us can have the opportunity to take part in a group. We want to try and keep the groups based on areas of Scotland so that local information is relevant and also so that groups don't get too large.
All people using the WhatsApp groups are asked to maintain confidentiality and not copy any of the messages elsewhere. FNFS will download and maintain records of conversations in each of the groups in order to add topics, questions and answers to the information store on our new website and also to monitor usage levels, but all this data will be maintained securely and no personal or identifying information will be published or made available outside the staff team. More details of the FNFS privacy policy are here: http://www.fnfscotland.org.uk/storage/FNFS%20Privacy%20policy%20May%202019.doc
The following guidelines for use of the WhatsApp groups have been developed through discussion amongst users and within the DNA group. They will remain under review and comments and suggestions are welcome – we want people using the groups to understand how they operate and what they are for. Once agreed, all users will be asked to abide by these guidelines in order to take part.
GUIDELINES
USE OF THE FNFS WHATSAPP GROUPS IS OPEN TO ALL PEOPLE AGED 16 OR ABOVE PROVIDED THEY AGREE TO FOLLOW THESE GUIDELINES.
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Messages posted on the WhatsApp groups should be supportive and respectful of all other group users.
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Offloading frustration and expressing strong feelings are both okay, but try to keep your language moderate and your criticism constructive. Try not to swear.
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Respect the confidentiality of anything posted on the group, and avoid mentioning names and other details in your own posts if there is any risk that these mentions could cause you difficulties. Don’t name professionals – solicitors, sheriffs, child welfare reporters etc.
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When commenting on the actions of an ex-partner or any other person who is causing you grief, don't make the assumption that all people of that gender, race, religion etc. are similarly hostile and avoid language which is sexist, racist or any other 'ist.
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Remember that the other people in the group want to hear about successes as well as problems.
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It's okay to make passing comments on what's happening around you, whether it's football results, politics or the weather, but remember that the group is about being a parent so keep them short.
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Links to other online information posted in WhatsApp messages should only be made to sites which are relevant to the work of FNFS. Links and other requests should not be posted if they relate to commercial services, unrelated campaigns or personal appeals.
If you have concerns about any message posted on a WhatsApp group email [email protected] and a member of FNFS staff will try and resolve the matter. If an FNFS staff member or group overseer considers a message inappropriate they will contact the person who posted it and seek removal of the message if necessary.

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