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Entries in contact centre (2)


Crowdfunder appeal for Guide to Contact Centres

FNF Scotland has launched a crowdfunding appeal to allow us to compile a complete ‘user guide’ to the services, facilities, rules and costs of Scotland’s contact centres. The donations page is at:  

Contact centres play an important role as stepping stones in restoring the relationship between children and a separated parent.

Despite their crucial importance to hundreds of families each year - sheriffs in the family courts will specify that a certain number of contact centre sessions should take place before the case comes back to court - the centres are run by several different organisations with different rules about issues that are important to the parents who use them. Some ban the taking of photographs of your children, others will take them for you.

There is also often confusion among parents about whether the centre staff will be making a report about how the contact goes (supervised contact) or simply providing a space for the contact (supported contact) or just facilitating the ‘handover’ for agreed or court ordered contact. Sometimes the centre represents a safe space for the child to have contact with a non-resident parent or for a mother to do the ‘handover’. Sometimes it is a safe place for the non-resident father to see his children without risk of being ambushed by a hostile mother or other family members.

FNF Scotland national manager, Ian Maxwell, says, "We are looking for funding to compile a complete ‘user guide’ to the services, facilities, rules and costs of Scotland’s contact centres. We are launching a separate appeal due to the number of questions that are coming up at our monthly meetings or in phone contacts.

In recent years we have published a number of free ‘user guides’, providing legal and practical information on important subjects that affect separated families such as Child Welfare Reporters and rights to information from schools. These reports are all freely downloadable from our website at www.fnfscotland.org.uk.

Our experience is that more and better information reduces conflict and improves relationships between individuals and the organisations and agencies they are likely to encounter and increases the chances they will work better together."

Please support the appeal at  


New contact centre video from Aberdeen

This short video from VSA outlines the role of a contact centre, and stresses the need for funding for this volunteer run service.

FNF Scotland is working on a user's guide to contact centres, and would welcome comments and suggestions from people who have experience of using them.  Contact John Forsyth on 0131 557 2440 or by email.